Sportsbook Ag Customer Service

1. Sportsbook Ag Customer Service
2. Sportsbook Ag Customer Service
3. Is Sportsbook Ag Legit
4. Https Sportsbetting Ag Sportsbook
5. Sportsbook Ag Withdrawal Problems

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As many of you will note if you read my reviews, when a site has been around since the inception of the online gaming industry, I am both excited and worried about performing a full site analysis. The real concern is whether or not a site has gone stale after a couple of decades of existence, or if a company has had a significant number of complaints along the way.

When I saw the Sportsbook.ag review request come across my desk, it definitely struck a nerve.

In a different life, I knew the original owners of this site quite well, and have watched closely as the company has navigated the choppy waters of this industry. Let’s have a look together at how this site holds up today in a highly competitive marketplace.

About Sportsbook.ag

The history of this company and its various iterations could take up the entire space for this review, so let’s focus on a few fun facts. The company was started as a sports betting operation (not shocking, I know). The original owner was a legend in this industry, Patrick Callahan. He is most well known for being the first sportsbook operator to take credit cards as a form of payment. How he managed to pull this off in the late 1990s is definitely worth reading up on.

The operation was sold to Sportingbet PLC in 2001 and traded as a public company until the UIGEA law came into effect in 2006. At that point, the U.S. piece of the business was sold to a company called Jazette Enterprises, and after that sale, casino and poker games were added to the fold. The owner of the site is now listed as Domain Holdings Ltd.

Sportsbook.ag is licensed in the country of Antigua. Once a leader in the offshore gaming space, the small Caribbean country doesn’t have nearly as many licensees as it once did, and the only real benefit of having an Antigua license is their stance against the U.S. trying to meddle with their businesses.

Who Can Play at Sportsbook.ag?

Well, I guess there is one more benefit to being licensed in Antigua: there aren’t many restrictions on who can play at this site! This is a welcome break from the long list of countries I usually need to list in this part of my reviews.

The site does limit play from the U.S. States that have their own regulation or prohibition of online gambling, so as a result, these are the only places I could find that could not access the site for real money:

• Kentucky
• Louisiana
• Maryland
• Missouri
• New York
• Utah
• Nevada
• Washington State

For the rest of you, you are free and clear to give this site a try!

Software Suppliers

For their casino, Sportsbook.ag has chosen to work with Betsoft. This software company has been working hard over the last few years to bring on clients that accept U.S. players; this decision to enter the “gray market” has turned out to be a successful one for the vendor. Betsoft has a full suite of casino games which we will review in detail a little later on.

Being one of the first online sportsbooks, these guys decided to build their own betting platform, most of which they continue to use to this day. After the sale to Sporting Bet, they added that bespoke platform to their operation, improving the overall quality of the experience for the sports bettor.

The site also offers a poker platform for those of you who like to play Texas Hold’em. This is run and managed by the Merge Poker Network; if you already have an account with this network through a different site then you will likely not be able to play via Sportsbook.ag.

All these software suppliers make their products available for play via mobile devices. This is particularly important for players who want to make some in-game live bets.

The Good Stuff

Sportsbook Ag Customer Service

Full Suite of Gaming Options

Look, I always trend towards sites where I can play not only casino games but also sports and poker from the same account. These days, making deposits is harder than ever, so the less I have to make the better. The fact that I can seamlessly move from poker to sports betting at Sportsbook.ag puts them in a different category than many of the other sites I have reviewed.

Progressive Jackpots

While these jackpots may not be as big as many of the ones you have probably heard of, I like the fact that Sportsbook.ag offers over 20 different progressive games. And let’s be clear here; the fact that you can win almost a quarter of a million dollars with one spin of the reels isn‘t exactly terrible. You should definitely check out the Jackpot Games menu of their casino lobby.

The Bad Stuff

Tarnished History

As I mentioned off the top, when an operator has been in business for as long as these guys have, there are bound to be many complaints against them. This is true in the case of Sportsbook.ag; if you check the forums, you will find complaints about the site dating back over a decade. The trick here is that with several ownership changes over the years, it is important to pinpoint the issues that can be attributed to the current group. After my evaluation, I believe that many of the complaints you will come across online are legacy-based, so, for now, I would say you don’t have anything to worry about.

No Live Dealer Games

My readers will know how much I love the trend towards Live Dealer table games in the online casino world. Most casinos have added these games to their catalog, including many of the sites that are U.S.-friendly. That is why I am shocked to see that Sportsbook.ag does not yet have them available for their players. I am not sure what they are waiting for – there are many providers ready and willing to provide the games. Hopefully, it won’t be long before they are added to the casino lobby.

Sportsbook

It only makes sense to start my game review with their Sports section of this website; I mean, it is in their name after all. The sportsbook platform is quite detailed and robust. You are likely going to find everything you ever wanted to place a bet on (and many things you hadn’t even thought of!). This includes being able to bet on all of the following sports:

• Baseball
• NFL
• NCAA Football
• Tennis
• Soccer
• Golf
• Motor Racing
• Boxing / MMA
• WNBA
• Big 3 Basketball
• NBA
• NCAA Basketball
• Horses
• Hockey
• AFL
• CFL
• Politics
• Entertainment
• Poker
• Rugby
• Cricket
• Cycling

As you can see, this tends to lean in the direction of the North American sports market. If you are looking to bet more European sports, then you may be better off with one of the bookmakers who focus on those leagues. Regardless, you are for sure going to find lines for all the major sports and leagues at this site, as well as every type of bet you could ever want to make.

One new type of betting that has become popular is betting on eSports – the video games being played competitively online and live for millions of dollars – and Sportsbook.ag gives you the chance to bet on them with their platform. There are many people (myself included) who think that eSports is the way to get millennials into a sportsbook, so I am happy to see that this has been embraced by the team at this site.

There is also a full Racebook available at Sportsbook.ag, allowing you to bet on horse races from all over the globe. This isn’t really my thing, but I am assured by those in the know that the offering is excellent for horseracing fans.

Casino Game Selection

Betsoft is one of the few software companies who allow their licensees to take players from the United States. With that in mind, they still offer an excellent array of games, including some excellent 3D slots titles. The development team at Betsoft continues to release games as quickly as they can while optimizing those they currently have on their roster.

Slots

As I mentioned, the Slots catalog is where you will see the level of quality of the Betsoft games. The graphics-rich 3D titles are fantastic, and their classic slots offer a more recognizable gaming experience. You can choose from a huge selection of titles; here are many of our favorites in this office:

• 2 Million B.C.
• 4 Seasons
• 7th Heaven
• After Night Falls
• A Night in Paris
• At the Copa
• At the Movies
• Aztec Treasure
• Back in Time
• Barbary Coast
• Birds!
• Black Gold
• Boomanji
• Captain Cash
• Charms & Clovers
• Chase the Cheese
• Club Seduction
• Diamond Dreams
• Jekyll & Mr. Hyde
• Enchanted
• Event Horizon
• Genie’s Fortune
• Ghouls Gold
• Gladiator
• Gold Diggers
• Good Girl Bad Girl
• Gypsy Rose
• Heist
• Hot Rod
• House of Fun
• Invaders
• It Came From Venus
• Jackpot Jamba
• Lost
• Lucky 7
• Madder Scientist
• Mad Scientist
• Mamma Mia!
• Mega Glam Life
• Miles Bellhouse and his Curious Machine
• Monkey Money
• Vegas
• Ned and his Friends
• Once upon a Time
• Paco and the Popping Peppers
• Out of this World
• Pharaoh King
• Pinocchio
• Puppy Love
• Reel Outlaws
• Reel Sports
• Rockstar
• Rook’s Revenge
• Safari Sam
• Slots Angels: Born to Spin
• SugarPop!
• Sunken Treasure
• Sushi Bar
• The Bees!
• The Exterminator
• The Ghouls
• The Glam Life
• The SlotFather
• The Tipsy Tourist
• The True Sheriff
• Treasure Room
• Triple Crown
• Tropical Island

Table Games

Just because they focus on their slots games doesn’t mean that they have left the rest of their casino in shambles. I quite like the gameplay of the Betsoft Table Games, and they have a great selection of traditional games as well as newer variants of some of the classic titles. Check them out here:

• Blackjack
• Blackjack 7’s
• Blackjack Switch
• Classic Blackjack
• High Stakes Blackjack
• Single Deck Blackjack
• Spanish Blackjack
• American Roulette
• Baccarat
• Caribbean Stud
• Casino Hold’em
• Casino War
• Craps
• Draw Hilo
• European Roulette
• Free Ride
• Heads Up Poker
• Pai Gow
• Red Dog
• Showdown Poker
• Three Card Poker

Video Poker

The Video Poker section of the Sportsbook.ag lobby is shockingly full of many different variants of the popular game. Given the fact that Betsoft isn’t a giant software company, I was thrilled to see this many options. To be honest, I like video poker more than pretty much any game in a casino, so when I saw that not only were all these games available but that they have multi-hand options for most, I knew I was going to be extending my review time:

• All American
• Bonus Poker
• Deuces Wild
• Double Bonus Poker
• Jacks Or Better
• Jokers Wild
• Joker Poker
• Double Jackpot Poker
• Bonus Deluxe
• Aces And Faces
• Five Draw

Poker

The poker offering is quite small at Sportsbook.ag. There aren’t many options left for U.S. poker players since 2011, so at least you have a chance to play some smaller cash games and tournaments here. However, if you are looking for a big jackpot or some sort of high-limit game, you are likely going to be out of luck. The good news is that the play on the Merge Poker Network is pretty weak, so if you are a talented player and are willing to grind, then I think you can make yourself a tidy profit at Sportsbook.ag.

Promotions

There are many different offers available to you at this site depending on what game you are planning to play. I will take a minute to highlight a couple of the promotions here. Admittedly, there look to be many promotions that are given on a one-off, private basis, so these are the ones that the public can see.

Match Bonus

For your first bet, you will receive a match bonus of up to $100. Why is this good? Well, first of all, you can use it to the maximum and try to double your $100 right away. Also, this is a one bet promotion; that is very different than the usual deposit bonus that comes along with a high wagering requirement. Of course, this also puts all the risk into one wager, so that is the downside of taking this offer.

Tournaments

Sportsbook.ag offers tournaments in both slots and Blackjack on a weekly basis. You can see all the details on their promotions page, and also you will find the times for these tournaments listed. I like a good casino tournament as it tends to break the flow of just playing the games by yourself. Also, who doesn’t love the chance to make a little extra cash playing a game they were already going to be playing anyway?

Banking

One major switch for this site since its inception is the types of banking options available to players. At the time of writing this review, players from the United States or Canada were able to use Visa or Bitcoin to make deposits; players from the rest of the world were limited to only the cryptocurrency. It is ironic that a brand built on being the first to accept credit cards as payment is not so restrictive when it comes to that method; cryptocurrency comes with little to no fees, so it is far more attractive to operators.

Comp Program

There does not seem to be a comp program advertised at this site. This would be pretty disappointing, but perhaps it is simply too hard to manage across the different products and software suppliers.

VIP Program

There also seems to be no information on the VIP Program at Sportsbook.ag on their website. From what I know about sportsbook sites, their VIP program is likely highly subjective, so if you are playing a fair amount, you can expect to receive some communication from the service team offering you some special VIP promotions.

Customer Service

As far as customer service goes, this is now the only way to reach Sportsbook.ag by telephone as they no longer accept wagers over the phone (funny as that was the only way to bet when they first opened their doors). You can also reach the site via email or Live Chat (only available to account holders who have made a deposit).

Would I Play at Sportsbook.ag?

I see no reason why I wouldn’t play with these guys. I like that they have a full suite of products available, and the fact that the company is still in existence after over 20 years is a nice bit of nostalgia for me. As far as promotions go, they could perhaps be a little more aggressive in trying to attract players, but I do like the Match Bet that they offer. If you can deal with the limited payment options, then I would recommend you give these guys a try, especially if you get the itch to bet on sports when you are playing your casino games!

This review was made by: LegitGamblingSites.com Rating: 3.2 out of 5

From time to time throughout your online sports betting journey, you’re going to need help. Maybe you’re having trouble getting a particular feature to work, or you’re interested in taking advantage of a promotion you don’t quite understand? Or maybe it’s something more serious like account security issues or technical glitches that are causing you problems?

Whatever the case may be, you’re going to want to get help as quickly and effectively as possible. When something is wrong, or you’re looking for important information, you don’t want to be sitting around for days waiting on a response. You also don’t want to get a response that doesn’t really help solve your problem or answer your question.

In the early days of online sportsbooks, the customer service quality and number of options were weak. Thankfully, over the years, the sportsbooks got with the program, and now many of the top sites have robust and effective customer service teams. Not only have we seen an increase in the quality of the help you receive, but we’ve also seen an increase in the number of options available. It used to be an “email-only” world, but now you’ll see things like phone support, live chat, and even social media help.

In this guide, we want to walk you through a few things that we feel are important to help you get the help you need when you’re having an issue with an online sportsbook. We’re going to talk about where you can generally find the customer service options, the most common types of service that are available (and what you need to know about them), and finally, some tips to help you get the most out of your customer service experience.

Where to Find Customer Support

Sportsbook Ag Customer Service

As every sportsbook is laid out a little differently, it can be tough to give you blanket advice about where you can go to access their customer service options. Ideally, they’d be easy for you to find, but sometimes they just seem to be hidden enough that we struggle to locate them. That all being said, there are still some fairly common places that an online sportsbook puts the links to access their customer support. Below are some places to look and ways to go about finding the customer support for an online sportsbook.

Use Google

The easiest way to locate the customer support team for an online sportsbook is to use Google. All you need to do is type in the name of the site, and then something like “contact” or “help” or “support,” and the link you’re looking for will most likely be one of the top options.

For example, we tested this with SportsBetting.ag (even though their customer service is awesome and really easy to find). We Googled “sportsbetting.ag support,” and at the top of the page, this is what you see.

It’s that easy. Without even having to click on a link, you see their phone numbers and support emails. Google is your friend when you can’t find something online.

Check the Website Footer

If you don’t want to use Google for some reason, you can always look in the footer of a website, and you’ll usually find their support options. For those that aren’t familiar with the term “footer,” it’s the area at the bottom of a webpage that is usually the same no matter which page you are on. It will usually contain links to most everything that you need on the site.

Let’s take a look at SportsBetting.ag’s footer to show you what we mean. Here we’ve highlighted their support section in green.

As you can see, they even have a dedicated section of the footer for customer support. Here, you can get to their main help hub page, their live chat help, and their contact methods page.

Additional Options

Typically, an online sportsbook is going to have a lot of different places that you can access customer support. Sometimes this could be a link in the top-right corner of the website, a tab that follows you around on the right side or bottom of the screen that says “Live Chat,” or it could be a link from the site’s banking page. Online sportsbooks are notorious for having their help links easiest to find on the banking pages.

With one of these above options, you should be able to access the support options offered by a site.

The Most Common Methods of Help

Finding the customer support options is only the first step of the battle. The next step is figuring out which option is going to be best for you. Usually, you’ll have at least a couple of alternatives, if not a bunch. If you only have one choice, well, it looks like that’s the one you’ll be using! But if the sportsbook gives you several options, you’ll need to pick which one is the best for you.

Overall, if you’re able to communicate with a live person, you’re going to have quicker and better results. That way, if there is a misunderstanding of your question, you can correct it right away and continue on to get the information you’re looking for. If there is a misunderstanding with, say, an email, you’ll have to wait to get your response back to see the issue. Then, you’ll have to correct it, send in another email, and wait again for that one to be responded to.

Additionally, personal preference and time constraints may come into play. If you’re pressed for time and just want to know the issue is being taken care of, you might want to opt for the non-live options like an email or a contact form. While these are not the quickest options, they require the least amount of input from you. You don’t have to wait for an agent, explain the situation to them, and hang out online or on the phone while they try and fix it. You can rocket off a quick email and then check back later when you have more time.

Also, some people like to keep a paper trail record of all of their correspondence. If you’re using phone support, this isn’t going to be possible. But if you use email or a live chat function, you’ll have a paper trail of everything that is said and promised to you. This all depends on what you’re trying to get help with.

Let’s take a quick look at the most common means of customer service offered at online sportsbooks.

Contact Form

The earliest form of customer support that sportsbooks offered was the contact form. It’s a blank form hosted on the company’s website where you fill out your basic contact information, and then you put in your request. When the company responds to your issue, they will email you back, and then correspondence will take over there.

This is usually the quickest way (at least for you) to get your request out the door. It’s not the quickest for getting an answer or your issues resolved, but it requires the smallest time commitment from you. If you have documents that you need to attach to a request, you might not be able to do that through a contact form. You may have to use a different method (email) or use the contact form to figure out how they want you to submit any documents you’d like for them to see. The better sites that have contact forms usually will allow you to upload files as well in certain formats.

Email

One of the best ways to contact an online sportsbook if you aren’t looking to use a live option is through email. Email allows you to state your whole case and attach supporting documents (if necessary) very quickly. Additionally, it gives you a timestamp track record of when you contacted the site. This is important if it’s a serious matter that you’re dealing with. You don’t get that with a contact form unless the site sends you an automatic email that says they have received your request.

If you’re not looking to chat with someone and if having a paper trail is important, we would recommend using email support over a contact form if the option is available.

Live Chat

One of the easiest ways to get things taken care of is through the live chat function (if available). This is usually a little chat window that you can open on the bottom of the screen that will connect you with an agent to help solve your problems or answer your question. This is a great option because you’re able to fix any misunderstandings or answer any questions they have for you in real time.

With email, every question they have to ask you is another email back and forth. For each one you send, you usually have to wait another couple of hours or a day for a response. With live chat, though, you eliminate this wait time.

Also, most live chat support functions give you the ability to email yourself a copy of the chat transcript. This is great if you’re looking for a paper trail of what you and the sportsbook discussed.

Phone

Probably the most effective option you’ll get at some online sportsbooks is phone support. When you can call someone up and talk to them, you’re going to get the best service possible. Additionally, if the sportsbook is giving you the runaround, it’s really hard to do over the phone.

In our experience, if you have serious matters that just aren’t getting handled, the phone is a great way to go. Keep in mind, though, that there won’t be a track record of your discussion like there is with live chat or email. You can keep a journal log of who you talk to, when the call is, and what is discussed if it is important.

Probably 99% of the time you’re contacting them, it won’t be something that requires a long track record of the discussion. If you’re calling and asking them for details on a promotion, you aren’t going to ever have to prove that at all. But if you’re dealing with something more serious like a lost or delayed cash-out, you may want some sort of record of your conversations in case you need to elevate things to the next level.

Social Media

A new trend we see in the world of online sportsbooks is social media support options. Many sites will let you tweet your questions to them or contact their team via Facebook. This method is ideal for simple questions like the details of a promotion or where to find something on the site. For more serious inquiries, though, or things that involve your personal account, we would not recommend utilizing this option.

Tips for Getting the Most out of Customer Service

While we wish that every sportsbook had the best customer service under the sun, it’s just not the case. Even some pretty awesome sportsbooks struggle a little bit in the customer service department. Just because they aren’t completely on top of things, though, does not mean that your experience should suffer. You should still be able to get everything you want and need.

We put together a few tips to help you get the most out of your customer service experience.

Escalate the Issue If You’re Not Getting Adequate Help

Typically, the first person you’re going to talk to when you reach out for help is one of their lower-level customer service representatives. At some sportsbooks, this person is awesome. They’re intelligent, speak great English, and have the means and tools to get your issue resolved. But not every site is like this.

Some sites clearly take the “budget” route when it comes to their lower-level customer service representatives. Sadly, you get what you pay for. These representatives may have issues with a language barrier and might not be trained properly or equipped to get your issue resolved.

When you run into this problem, you may need to escalate your issue to someone who can actually help you. If you’re having trouble with the agent, ask to speak with a manager. Sometimes they will tell you this isn’t possible, but don’t take no for an answer. Kindly let them know that they are not adequately helping you resolve your issue and that you would like to speak to someone else higher up about it.

Hang Up and Get a New Agent

Another option that you could try prior to escalating your issue is working with a different agent. How do you do this? Simple. Just hang up the phone or close out the chat and reopen it. Probably nine times out of ten, you’re going to get a different customer service agent who may be of better help.

We’ve had a lot of experiences where there was a big difference between how helpful each different agent was. The first we talked to was pretty much worthless, and the next one was basically Superman. If you’re really struggling with the agent you are working with, say goodbye and reopen the chat or call back and hope to get someone else. If you get the same person, then you should look to escalate the issue up the chain.

The Squeaky Wheel Gets the Grease

If you’re having a problem with an online sportsbook, the chances that others are having the same issue are high. Typically, online sportsbooks will handle the problems in the order that they come in. Except we’ve found a little way around this to get to the front of the line. It doesn’t always work, but it works a lot.

Be persistent. Be the person who contacts them the most and is continually checking up on your issue. Don’t take no for an answer. We are not saying to be mean or rude because that is not going to get you anywhere. There’s a difference between mean and persistent. Persistence means you’re checking in with them daily to see the status of your issue. You can do this while still being polite. Remember, the agents are people, too, and from a purely selfish standpoint, you aren’t going to get your issue handled quickly if the agent hates you.

Be Firm When You Need To

Sometimes it does become necessary to let the sportsbook know that you mean business. Again, this can still be done respectfully. If you don’t feel like they are taking you seriously or if they aren’t getting your issue solved, you need to let them know that it’s unacceptable.

What does this entail? Well, it depends on a lot of different factors, mainly how serious the issue is. If they are messing with your money and are clearly in the wrong, then you may need to seriously escalate things. This might be threatening to take the issue to the regulatory board that oversees their site. Do keep in mind that once you play this card, though, it may be a rough road dealing with the site directly. But if the issue is that serious, this might be a road you take.

If your cash-out is a couple days late, this would be heavily overreacting. If your cash-out is two months late or if they’re refusing to pay you altogether, then this might be the course you need to take. For most issues, though, just being stern and letting them know you aren’t going away should be sufficient. We just wanted to be clear that we weren’t telling you not to get on their case when it’s necessary.

The key is doing everything in escalating steps. First, you give them a chance to fix things. If they don’t, you remind them how important it is to you and give them another chance to fix it. If the issue is still not fixed, you try escalating it to a higher-up within the company. If that still does not get it done, then you start looking into things like bringing the issue public in gaming forums or even contacting the regulatory board.

Just make sure that you don’t go 0 to 100 when it’s not necessary. You’ll end up having the reverse effect of what you’re trying to get accomplished. Remember, this isn’t about ego. It’s about getting done what you need.

Keep Good Records

This tip is as much about protecting yourself as it is about getting the best help you can from a sportsbook customer service agent. If you’re trying to get something accomplished, and you don’t have your ducks in a row, it’s going to be hard to get the help you’re looking for from the sportsbook. It will also be hard to press them if you don’t have the documentation that you need to back up your claims.

For example, let’s say you’re having an issue with a delayed cash-out. Which of the next two responses do you think is going to get the best help and be taken the most seriously?

Response #1

Is Sportsbook Ag Legit

“Hey, yeah. My cash-out is late. I requested it a while ago, and it’s supposed to be here, and it’s not. I need you to help me get this fixed.”

Https Sportsbetting Ag Sportsbook

Response #2

“Hi, I am having issues with a cash-out I requested on 9/24/18 at 7 am. It’s been 13 days since I requested the cash-out, and I was told by John G. in customer service that the cash-out would take a maximum of 4 business days. That means I should have received my money on 9/15/18. I contacted support on 9/16/18 and spoke with Angelo P. who told me that there was a delay and that I should have my money by 9/23/18. It is now 9/24/18, and I do not have my cash-out. I have documentation of all of this if you need it. Can you please look into this now for me and help get the situation fixed?”

I can guarantee you that response #2 is going to get a lot more help from customer service.

If you want to get better help, have your records in good order. This also is going to protect you if the sportsbook claims that what you’re saying isn’t correct. What if they claim you didn’t put your cash-out in that early? Or what if they claim you never talked to customer support and brought the issue to their attention?

Well, if you don’t have any documentation, it’s going to be your word against theirs. (This wouldn’t be an issue at a reputable sportsbook, but you should still keep records just in case.) But if you’re able to produce emails, screenshots, and chat transcripts with times and dates on them, it’s going to be really tough for them to claim anything different.

In Conclusion

In a perfect world, you’ll never need to contact a sportsbook’s customer support team. Everything will go as planned, and you’ll never have any issues or problems that you need help with. But in reality, you’re going to have things you need assistance with from time to time. Even with the best-run and most well-equipped online sportsbook (or any type of company), you’re occasionally going to run into times where you need a helping hand.

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Hopefully, this guide has given you the tools and information to get the help you need. Feel free to check back if you ever are having some trouble getting help from a site.

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